It is obvious that you cannot hide from results but how far are you willing to go to achieve the required outcome. Setting targets can be a laborious task and if I’m honest, whenever we did this in a rugby environment, it bored me to tears. Whatever line of work you’re in, it is clear that you’ll want to compete against your opposition and be more successful. As far as I was concerned, I wanted to win all the time and so I couldn’t really see the point in setting a goal that I’m sure everyone else across the league wanted to do too. After all, how does everyone feel when they don’t win, or more importantly, if they do?!

The last couple of weeks of my professional rugby career culminated in a European Cup Final win, followed by a Premiership win. I couldn’t have asked for anything better and I am truly grateful for that. However, what was most interesting in the aftermath of those results was the feeling of emptiness that set in a few days later. Of course, there was the obligatory celebrations but once this had settled down, I couldn’t help feeling like I was missing something. Having spoken to a few others around the club, I found out I wasn’t alone. It became clear that the most important thing to come out of it all was to make sure we enjoyed the journey and the process of getting there. Even though we had won the northern hemisphere’s most coveted prize, it was a timely reminder that we had to enjoy each and every day we were at work and to make sure that ‘work’ was a fun place to be.

As in business, little snippets of success can come in many forms along the way and it is therefore important to enjoy those moments, just as much as when the big deal comes. I noticed recently that Accenture are about to say goodbye to performance reviews, whereby their employees  are no longer subjected to annual comparisons against their peers around the world. I think it’s a great move and it shows that they are truly thinking of their workforce and how they get the best out of them. In a day where employees will happily look for another employer if they don’t like their working conditions, it is crucial that they are inspired and engaged every day they are at work. By keeping them happy and focusing on a daily improvement of performance, this will ultimately lead to the results they want.

As you can probably tell, I am on the ‘process’ side of the argument and in my opinion, being driven solely by results can, at times, lead to disappointment. I believe that by engaging in the correct process, whilst committing to a meaningful goal, can lead to greater results. I am and always will be driven by success but I guess it’s about how you get there.

Outcome or Process – which one are you?